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--- en:support:drucken:drucken_vom_eigenen_pc [26.10.2011 11:46] – [Brief instruction] helena.zimpel
+++ en:support:drucken:drucken_vom_eigenen_pc [17.10.2024 12:27] (current) – removed strauss
@@ Line 1: / Line 1: @@
-======= Printing from your own PC (Windows) =======
-===== I. Basics =====
-StudIT offers their users the possibility to print at different [[en:support:drucken:drucker|printing locations]]. For using those services, students will have to charge their printing account with their chip card at the [[en:support:studit_support:chipkartenstelle|chip card issue point]] or at the department library of the University Medical School in Göttingen. Not only can students use the computers at the LRCs or CIP-Pools, but they can also print from their homes or their private computers or laptops as well.
-After logging in a list with all printers available and a description will be displayed on your screen.
-===== II. Requirements =====
-  * your studIT account and a computer with Windows as operating system (XP / Vista / 7)
-  * internet connection or connection to GoeMobile, GoeMobile-Neu or eduroam
-  * CISCO VPN Client
-  * installation of client-software for the printing system
-  * credit on your printing account!
-====== Brief instruction ======
-  - connect to the VPN to receive an IP-address from university (see also [[en:support:wlan| instructions for WLAN]])
-  - establish a connection to the printer server ** \\print-win.student.uni-goettingen.de**
-  - authentification: ug-student\userid
-  - choose and connect to the printer of your choice
-  - download and install Papercut Client
-  - print
-Attention: You have to repeat these steps when restarting your computer (except for the installation of Papercut Client on your computer).
-===== III. Installation process =====
-==== 1.) Log in ====
-In order to be able to communicate with the studIT Printer server you first have to establish a secure connection using the [[en:support:wlan:vpn_client|VPN Client]] to receive an IP-address from the university. This also works at home with your own internet connection. You can find a detailed description of how to log into the university network on the [[http://www.gwdg.de/index.php?id=303&L=1 |GWDG homepage]].
-==== 2.) Connection to the printing server ====
-After logging into the university network you need to establish a connection to the printing server. This depends on your individual settings for Windows, because the look of your start menu may vary on the version you are using or your personal settings. Below there are three methods which are most common and should lead to the desired result:
-== 2.1.) Standard start menu (Windows XP, Vista, 7) ==
-When using the standard settings of Windows XP and Windows Vista your start menu has a wide shape. If you use Windows XP, click on "Run" and enter **\\print-win.student.uni-goettingen.de** into this field. Then click ok and move on to step 3 (Authentication) of the instruction.
-If you use Windows Vista or Windows 7 you can find a search field in the start menu. There please type **\\print-win.student.uni-goettingen.de)** and press the enter button afterwards. Now move on to step 3 (Authentication) of the instruction.
-This step establishes a connection to the printing server.
-== 2.2.) classic Window start menu (Windows XP, Vista) ==
-If you use the classic Windows start menu (Windows XP, Vista), you need to click on "Run" and enter ** \\print-win.student.uni-goettingen.de** into this field. Then click ok and move on to step 3 (Authentication).
-== 2.3.) keyboard shortcuts (Windows XP, Vista, 7) ==
-When pressing the Windows key (Superkey) and R simultaneously the run dialogue opens. Enter ** \\print-win.student.uni-goettingen.de** and click ok. Now move on to step 3 (Authentication).
-==== 3.) Authentification ====
-Now a new window should open in which you have to enter your access data so that the printer server can match the information to the one of your account correctly. Please type in the following in your browser window:
-username: ug-student\firstname.lastname (or similar username)
-password: enter your account password
-**Attention: Do NOT forget to write ug-student\ in front of your username!**
-Then click ok to confirm your request.
-==== 4.) Choosing and adding printers ====
-After authorizing successfully a new window opens, listing all printers available. Normally you can exclusively install and use printers of your department or public printers, for example printers at the LRC.
-Choose the desired printer from the list and  double-click on it to start the installation of the printer on your computer. The example here shows an installation from a printer of the CIP-pool of the law department. During the installation process there will be a warning message for some printers which can be confirmed by clicking ok without hesitation. It also may happen that the installation process takes some minutes and the program seems to be crashed (no response). If so, please have a little patience. After that you can see the queue of the added printer. From this time on you can use the printer and choose it in programs, for example in Word, to print off.
-**Important: You can only connect to the Printer as long as there is an established connection to the VPN. If you log out or reboot your computer, your settings are being resetted. Even if you still can see the printer in your list, you have to reconnect as described in the steps above.**
-==== 5.) Installation of Client-Software ====
-Since October 2011 you need a special Client-Software to be able to use the printers. This software is also installed on all computers at the CIP-pools and the LRCs. After sending a print job this program pops up with a control message which shows the costs of it. After confirming this message the print job will actually be printed. Additionally your printing credit will be displayed as well. \\
-The Client-Software has to be installed just once and supports the operating systems Windows (XP, Vista, 7) as well as Linux and MacOS X.
-After authenticate successfully (see steps 1-3) you can see a shared folder called "Install" next to the printers. There you can find the folder "Client_Nutzer" which contains the Client-Program. \\
-(The name of the path is [[\\print-win.student.uni-goettingen.de\Install\Client_Nutzer|\\print-win.student.uni-goettingen.de\Install\Client_Nutzer]].)\\
-User of windows can start the program "win-selbstinstallierend.exe" which installs the client on the computer.\\
-{{:support:drucken:1.jpg|}}
-After opening "win-selbstinstallierend.exe" a window with an installation progress bar should pop up.
-{{:support:drucken:zwischenablage03.jpg|}}
-The Installation should not take long. After that the following window opens:
-{{:support:drucken:zwischenablage04.jpg|}}
-Aber clicking on "Next" you will be lead to the licence agreement. Choose "I agree" and after that click on "Next".
-{{:support:drucken:zwischenablage05.jpg|}}
-Now you can choose where you want to save the program. It is most reasonable to save it on "C:\Programme\PaperCut MF Client". Please ensure that it has at least 87,8 MB space available.
-{{:support:drucken:zwischenablage06.jpg|}}
-Please choose "local Installation (all users)", because with this every user, who wants to print in this computer, is able to use the program.
-{{:support:drucken:zwischenablage07.jpg|}}
-Now you can start the installation process by clicking on "Install". Please ensure that you chose all options correctly.
-{{:support:drucken:zwischenablage08.jpg|}}
-Now the client should start the intallation process. You should see this window:
-{{:support:drucken:zwischenablage09.jpg|}}
-After finishing the Installation please tick "Client starten und Identität verifizieren (Empfohlen)", then click on "Continue" so that a new window pops up.
-{{:support:drucken:zwischenablage10.jpg|}}
-Now log in with your student account.
-{{:support:drucken:zwischenablage11.jpg|}}
-After logging in successfully you should now see a popup window on your desktop which displays your printing credit.
-{{:support:drucken:zwischenablage12.jpg|}}
-==== Opening without installation ====
-If you do not want to install the Windows-Client or if it is not possible, you also can start the program "pc-client.exe" in the folder "win" directly. Then the program remains active until you reboot your system. In doing so, the Windows-Client is not being installed. \\
-For using the Client on Linux or MacOS you need to download and unpack the correspondingly zip-archive.
-===== Possible problems, solutions, ...contact partners =====
-If your document was not printed off, please check the following points:
-  * Did I chose the right printer at the right location?
-  * Is there still a secure connection to the VPN client?
-  * Do I have credit on my printing account?
-Should there still be any problems or questions, please feel free to ask one of our advisors at our [[en:support:studit_support:standorte|helpdesks]].
-**Please note:** Print jobs are being disposed after 72 hours. Because of this, every user should ask one of the advisors at the locations for further information concerning this time span or should have a look at announcements on printing devices.
-{{tag> printing printer from home VPN goemobile eduroam}}