If your mailbox is full the following two possibilities might be the reasons for this:

1) You have set up a redirect from your student e-mail address to another e-mail address. That is to say, you do not log into http://webmail.uni-goettingen.de/ anymore. Your mails are being redirected from this account but not automatically deleted. Consequently, if you receive a lot of e-mails (or at least a number of mails with large attachments) your memory of 500 MB will be full at some point in time.

2) You have set up a redirect form your student e-mail address to another e-mail address (e. g. WEB.de or Yahoo) AND this private inbox is full and does not accept any more new mails. Unfortunately this will result in a loop between the two mailboxes, which are now sending mails to the other corresponding mailbox every second. Consequently, your mailbox of your university e-mail address will be full as well in a few seconds.

First of all, please delete the redirect from your student e-mail address to another e-mail address. For doing so, open the Internet Explorer (it will not work with a different webbrowser!), go to http://webmail.uni-goettingen.de/ and log in. At the bottom of the page on the left-hand side in the menu click on “Regeln”. After that, delete the redirect by clicking on the button with the black X. Do not forget to save your changes.

All users are personally responsible for deleting their own e-mails. GWDG or studIT do not have direct access to personal mailboxes. For deleting your e-mails it is most comfortable if you downloaded all mails with Outlook or Thunderbird. If you log into on one of our public Linux computers with your student account (for example on the first floor of the “Blauer Turm” or on the ground floor of the Göttingen State and University Library SUB), you can use Thunderbird which is already pre-configured for your e-mail account. The only thing you have to do is to open the program and wait a moment until all mails are being downloaded. After that select the e-mails which you want to delete (they normally have “Mailer-Daemon” as subject) and press **Shift+Entf* to delete the mails without putting them into the trash bin first. Then right click on your inbox and choose “Komprimieren”. Then everything should be back to normal.

Please also check your trash in Thunderbird and empty it as well.

If you are not able to solve this problem on your own, just come to one of our locations. There one of our studIT advisors will be pleased to help you!

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